Bhumi Tech support is now available in Zoho. Henceforth, all your queries & challenges should be raised through Bhumi Tech Support. This is to ensure that all errors/challenges/clarifications are well documented and addressed in a timely manner. All queries/reports will be addressed by our Data Analyst; Few tickets will be forwarded to Zoho technical team that needs to be addressed by them.
Volunteers are requested to avoid queries through WhatsApp/Call or social media platforms and use only the tech support available in Zoho.
The various requirements which can be submitted via tech support along with an estimated resolution time (no. of working days) are summarized below:
| Category | Challenge / Requirement | Estimated resolution time | Remarks |
| Application error | Any application error in Zoho | 2 days | Explain it briefly & screen shot is required
|
| Feature Request | New feature request in Zoho | 7 days | Subject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)
|
| New Application Requirement | New application request in Zoho | 15 days | Subject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)
|
| Suggestion for improvement | Any suggestion for improvement |
Minor: 3 days Major: 15 days |
Explain it briefly & screen shot is required
|
| User Interface | User Interface request | 7 days | Explain it briefly & screen shot is required
|
| Other | Any queries and doubts regarding database and zoho | 2 days | Please mention the queries in which database and brief it |
| Deletion of incorrect attendance | 1 day | Details of center name and attendance of database whether volunteer or student and date has to be mentioned | |
| Deletion of incorrect assessment | 1 day | Details of Student ID has to be mentioned | |
| To change the status of Dormant volunteer/student to active | 1 day | E-mail ID of the volunteer has to be mentioned and for Student – ID, Name and class has to be mentioned) | |
| To Upload new Student database in zoho | 2 days | Upload data in correct excel format | |
| Any formula mistake in Zoho | 3 days | Explain it briefly and screen shot is required |
Please approach your LB’s & NST’s, IA’s for the below mentioned challenges/queries :
- Making the status of volunteer/student as dormant
- Giving Center-level coordinator access to a volunteer
- Shifting a volunteer from one centre to another centre/batch
- Student’s class/details updation (in already existing student database)
- Volunteer attendance for orientation that is not reflected in volunteer database (Volunteer Mapping)
- Editing Data in both volunteer/student database
Note to LB Coordinators: To give Center-level Coordinator access to a volunteer, LB Coordinator has to update the ‘Role’ from ‘Volunteer’ to ‘Center-level coordinator’ in volunteer database. On updation, our Data analyst will provide the required Zoho creator access to the volunteer within 24 hours.
If you have questions about Ignite app, read to know more here.
You can raise a request to tech Support team by logging in to Zoho Creator > Ignite > Utility Forms > Bhumi Tech Support > Add
<OR> by clicking the button below