Bhumi Tech Support

Bhumi Tech support is now available in Zoho. Henceforth, all your queries & challenges should be raised through Bhumi Tech Support. This is to ensure that all errors/challenges/clarifications are well documented and addressed in a timely manner. All queries/reports will be addressed by our Data Analyst; Few tickets will be forwarded to Zoho technical team that needs to be addressed by them.

You can raise a request to tech Support team by logging in to Zoho Creator > Ignite > Utility Forms > Bhumi Tech Support > Add

OR by clicking the button below

Click for – Bhumi Tech Support

 

Volunteers are requested to avoid queries through WhatsApp/Call or social media platforms and use only the tech support available in Zoho.

The various requirements which can be submitted via tech support along with an estimated resolution time (no. of working days) are summarized below:

Category Challenge / Requirement Estimated resolution time Remarks
Application error Any application error in Zoho 2 days Explain it briefly & screen shot is required

 

Feature Request New feature request in Zoho 7 days Subject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)

 

New Application Requirement New application request in Zoho 15 days Subject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)

 

Suggestion for improvement Any suggestion for improvement

Minor: 3 days

Major: 15 days

Explain it briefly & screen shot is required

 

 

User Interface User Interface request 7 days Explain it briefly & screen shot is required

 

Other Any queries and doubts regarding database and zoho 2 days Please mention the queries in which database and brief it
Deletion of incorrect attendance 1 day Details of center name and attendance of database whether volunteer or student and date has to be mentioned
Deletion of incorrect assessment 1 day Details of Student ID has to be mentioned
To change the status of Dormant volunteer/student to active 1 day E-mail ID of the volunteer has to be mentioned and for Student – ID, Name and class has to be mentioned)
To Upload new Student database in zoho 2 days Upload data in correct excel format
Any formula mistake in Zoho 3 days Explain it briefly and screen shot is required

 

Please approach your LB’s & NST’s, IA’s  for the below mentioned challenges/queries :

  • Making the status of volunteer/student as dormant
  • Giving Center-level coordinator access to a volunteer
  • Shifting a volunteer from one centre to another centre/batch
  • Student’s class/details updation (in already existing student database)
  • Volunteer attendance for orientation that is not reflected in volunteer database (Volunteer Mapping)
  • Editing Data in both volunteer/student database

Note to LB Coordinators: To give Center-level Coordinator access to a volunteer, LB Coordinator has to update the ‘Role’ from ‘Volunteer’ to ‘Center-level coordinator’ in volunteer database. On updation, our Data analyst will provide the required Zoho creator access to the volunteer within 24 hours.

You can raise a request to tech Support team by logging in to Zoho Creator > Ignite > Utility Forms > Bhumi Tech Support > Add

OR by clicking the button below

Click for – Bhumi Tech Support