Ignite Service Desk

Do you face an unresolved challenge or want a new solution in the Ignite app? Leverage Bhumi Service Desk now available in Zoho to resolve technical issues faster. Our Data analyst team will analyse the tickets and resolve in a timely manner.

We make every effort to keep Bhumi Service Desk a friendly place to find help. 

Follow the category prescribed for requirement suitably and please be as descriptive of the query as possible

Challenge / RequirementCategoryEstimated resolution timeNote
Developing a new database management systems
Eg: New application for events/projects like Nakshatra, Ignite App
New Application30 daysSubject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)
New reports, Pages & Dashboards in existing App
Eg: Volunteer tracker dashboard
New Feature in App15 daysSubject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)
Changing look and feel of existing reports, forms
Eg: Changing color coding of graphs
Costmetics Changes7 daysExplain it briefly & screen shot is required
Giving user access to existing forms, Reports & Dashboards
Eg: Extending SPO assessment access to centre coordinators
Accessibility7 daysExplain it briefly & screen shot is required
Addition or changes in existing reports
eg: Adding median attendance in class status reports
Suggestion for improvementMinor: 3 days
Major: 15 days
Explain it briefly & screen shot is required
Any formula mistake in ZohoApplication error3 daysExplain it briefly & screen shot is required
Certain modules not working
eg: not able to open student attendance
Application error2 daysExplain it briefly & screen shot is required
Any queries and doubts regarding database and zoho
- Clearly mention the DB, forms, App etc.
Information2 daysExplain it briefly & screen shot is required
Data Correction/Update/Deletion

Eg: Updating new E-mail ID of the volunteer, Deleting Student attendance, Deleting Incorrect assessment
Data Correction1 dayDetails of student/volunteer data to be clearly mentioned ; For Student - ID, Name and Class ; For volunteer - Email ID
Changing status of student/volunteer from dormant to active
Status Change1 dayDetails of student/volunteer data to be clearly mentioned ; For Student - ID, Name and Class ; For volunteer - Email ID

Approach LBs

> Volunteer/student status active -> dormant
> Update volunteer access and centre transfer in zoho system.

Approach NSTs/CSTs/ISSTs

> Volunteer Mapping - Volunteers’ details attended
orientation, yet not reflected in Zoho DB.
> Update Student Database in zoho system.

Going to raise a ticket due to no access to a particular feature? Know your level of accessibility in Ignite App, before you proceed link

Pro-Tip for Lead Bhumi tribe.

You can now give any volunteer, Centre-level Coordinator access in a jiffy. Find the volunteer record form volunteer DB in Zoho. Update ‘Role’ Volunteer -> Center Level Coordinator. the volunteer gets access in just 24 hours. 

You can raise a ticket to Service Desk team by logging into Zoho Creator > Ignite > Bhumi Service Desk > add 
Or by clicking the button below