Bhumi Tech support is now available in Zoho. Henceforth, all your queries & challenges should be raised through Bhumi Tech Support. This is to ensure that all errors/challenges/clarifications are well documented and addressed in a timely manner. All queries/reports will be addressed by our Data Analyst; Few tickets will be forwarded to Zoho technical team that needs to be addressed by them.

Volunteers are requested to avoid queries through WhatsApp/Call or social media platforms and use only the tech support available in Zoho.

The various requirements which can be submitted via tech support along with an estimated resolution time (no. of working days) are summarized below:

Category	Challenge / Requirement	Estimated resolution time	Remarks
Application error	Any application error in Zoho	2 days	Explain it briefly & screen shot is required
Feature Request	New feature request in Zoho	7 days	Subject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)
New Application Requirement	New application request in Zoho	15 days	Subject to be clearly defined and of an approved requirement (to be discussed with National support team prior raising the request)
Suggestion for improvement	Any suggestion for improvement	Minor: 3 days Major: 15 days	Explain it briefly & screen shot is required
User Interface	User Interface request	7 days	Explain it briefly & screen shot is required
Other	Any queries and doubts regarding database and zoho	2 days	Please mention the queries in which database and brief it
	Deletion of incorrect attendance	1 day	Details of center name and attendance of database whether volunteer or student and date has to be mentioned
	Deletion of incorrect assessment	1 day	Details of Student ID has to be mentioned
	To change the status of Dormant volunteer/student to active	1 day	E-mail ID of the volunteer has to be mentioned and for Student – ID, Name and class has to be mentioned)
	To Upload new Student database in zoho	2 days	Upload data in correct excel format
	Any formula mistake in Zoho	3 days	Explain it briefly and screen shot is required

 

Please approach your LB’s & NST’s, IA’s  for the below mentioned challenges/queries :

• Making the status of volunteer/student as dormant
• Giving Center-level coordinator access to a volunteer
• Shifting a volunteer from one centre to another centre/batch
• Student’s class/details updation (in already existing student database)
• Volunteer attendance for orientation that is not reflected in volunteer database (Volunteer Mapping)
• Editing Data in both volunteer/student database

Note to LB Coordinators: To give Center-level Coordinator access to a volunteer, LB Coordinator has to update the ‘Role’ from ‘Volunteer’ to ‘Center-level coordinator’ in volunteer database. On updation, our Data analyst will provide the required Zoho creator access to the volunteer within 24 hours.

 

If you have questions about Ignite app, read to know more here.